R 231513Z FEB 15 PSN 715803H24
FM CNO WASHINGTON DC
INFO CNO WASHINGTON DC
SUBJ/GUIDANCE FOR USING PAY AND PERSONNEL STANDARD OPERATING PROCEDURES//
MSGID/GENADMIN/CNO WASHINGTON DC/N1/FEB//
RMKS/1. Navy Personnel Command (NPC) has produced and published Standard
Operating Procedures (SOP) for over 30 different personnel and pay processes.
Effective immediately, all Navy commands are directed to use the SOPs when
performing pay and personnel transactions. Doing so ensures that pay and
personnel transactions conducted on behalf of service members are completed
accurately, on time, and in accordance with the current policy.
2. The SOPs are published on the Manpower, Personnel, Training and Education
portal. Any user with a Common Access Card may access the system. Be sure
to select the Department of Defense e-mail certificate when logging into the
a. SOPs provide the Navy with a common process for successful completion
of transactions. SOPs begin and end with the service member, linking users *
including command leadership, Command Pay and Personnel Administrative
Support System (PASS) Coordinator (CPC), Command Career Counselor, Clerk,
Supervisor, etc. to references, forms, online resources, user aids and help.
Detailed steps, supported by a process flow diagram, provide all participants
complete transparency into required actions for each user role.
b. Pay SOPs are located at:
c. Personnel SOPs are located at
3. Pay and Personnel Services * Best Practices.
a. CPC. MILPERSMAN Article 1000-021 requires all commands supported by
a Personnel Support Detachment (PSD) to designate a CPC in writing.
Assigning an effective and proactive CPC (and secondary CPC) is as critical
as other command collateral duties. Lack of support for and from the CPC is
likely to result in inconsistent customer service and Sailor support that can
have a direct impact on accurate pay and personnel records.
b. CPC Training. Your PSD is required to conduct monthly CPC training.
These sessions provide information about the resources available to assist
CPCs in performing their duties, deliver training on specific personnel and
pay topics, and present the opportunity to address local issues related to
the shared responsibility of providing accurate personnel and pay support for
c. CPC Resources. The NPC website offers important information and
resources for CPCs. Go to the CPC Resources website located at
npc/support/paypers/cpcresources/Pages/default2.aspx. For the majority of
pay and personnel transactions, business between PSDs and commands should be
conducted using electronic document transmission technology, encrypted e-
mail, and web applications.
d. Communication. The partnership of service member, command, and PSD
ensures accurate pay for service members, and accurate personnel records
required by the Navy to support advancement determination, selection for
retention or special programs, and/or job assignment. Service members must
take necessary actions to verify their records are current, accurate and
complete. Command leaders, in coordination with the supporting PSD, must
assist service members in this effort. To ensure all partners are providing
the pay and personnel services that service members deserve, commanding
officers and officers in charge (OIC) are encouraged and invited to meet with
their supporting PSD OIC or Director routinely, and for any reason. Should
issues or concerns arise that cannot be resolved locally, contact the
Commanding Officer, Navy Pay and Personnel Support Center (NPPSC) (PERS-23)
using the point of contact information provided below. Recommendations for
improved processes should be forwarded, as well.
4. Using Pay and Personnel SOPs, assigning an effective CPC, communicating
with the PSD, and forwarding recommendations and concerns through the chain
of command all contribute to improved pay and personnel support services for
5. Point of contact is CAPT Karen Vigneron, Commanding Officer, NPPSC at
(901) 874-4639/DSN 882 or via e-mail at karen.vigneron(at)navy.mil.
6. This NAVADMIN will remain in effect until superseded or canceled,
whichever occurs first.
7. Released by Vice Admiral W. F. Moran, N1.//